Queue management that makes waiting clear.
Waiting Room takes customers from ticket dispenser to counter display: clear queues for clinics, banks and branches, with live wait times and SMS callbacks so nobody has to stand in line.
Waiting Room
Multi-channel tickets
Customers get a ticket from a dispenser or their own phone, all in the same queue.
SMS callbacks
Customers are notified by SMS when their turn is near, so they can wait wherever they like.
Live wait times
Estimated waits are shown on screens and updated in real time.
Operator dashboard
Staff call the next ticket, transfer between services and see the queue at a glance.
Counter displays
Screens show which ticket goes to which counter, with clear visual and audio cues.
Connected to your systems
Link queues with appointments, CRM or core systems through the Hora integration layer.
Built for
- 01
Clinics & hospitals
Orderly reception, triage and pharmacy queues.
- 02
Banks & financial services
Service by type of transaction with predictable waits.
- 03
Branches & service counters
Any counter where people wait and staff need a clear queue.
Frequently asked questions
What is a queue management system?
Software that organizes how customers are served: it issues tickets, orders them by service, calls them to a counter and shows expected wait times, replacing physical lines.
Can customers wait outside the branch?
Yes. With SMS callbacks, customers receive a message when their turn is approaching, so they do not need to stay in the waiting room.
What do operators use?
An operator dashboard where staff call the next ticket, transfer customers between services and see the live queue.
Can Waiting Room connect to our appointment system or CRM?
Yes. Integration is our core service, so queues can be linked to appointments, customer records or other systems you already use.
Keep exploring
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Tell us what you need to solve and we'll reply within one business day.